This document outlines, clearly and honestly, the terms that govern your experience shopping with us, so you always know what to expect.
By accessing or browsing www.2pinkb.com (hereinafter, the “Site”), you agree to comply with the provisions of these Terms and Conditions that apply to your use of the Site.
By placing an order and, where applicable, selecting the corresponding acceptance checkbox, you acknowledge that you have read, understood, and accepted the provisions governing your purchase.
If you do not agree with any of these provisions, please refrain from using the Site or completing a transaction through it.
2pinkb reserves the right to modify these Terms and Conditions to reflect legal, regulatory, technical, commercial, or operational changes. Any modifications will take effect upon publication on the Site and will apply only to purchases made after their effective date.
Modifications will not alter the conditions applicable to orders previously confirmed, unless the change benefits the customer or is required by applicable law. We recommend reviewing this section periodically.
Deviart, doing business as 2pinkb, is a Mexican premium dog accessories brand. We design and sell collars, leashes, scarves, and the Pettate line, conceived as contemporary design pieces that integrate into the lifestyle of our customers and their dogs.
All sales made through the Site are subject to applicable Mexican law, including the Federal Consumer Protection Law (LFPC), the Federal Civil Code, applicable tax legislation, and other relevant provisions.
Nothing in these Terms and Conditions is intended to exclude, restrict, or waive any rights granted to consumers under mandatory Mexican law.
All products offered on the Site are subject to inventory availability.
2pinkb reserves the right to modify, discontinue, or limit the availability of any product before an order is confirmed. These changes will not affect orders that have already been confirmed and paid, except when fulfilling the order is impossible due to a lack of inventory or another justified circumstance.
If a purchased product becomes unavailable after payment has been confirmed, 2pinkb will notify the customer and offer, as applicable:
— A replacement with the customer’s express approval
— Store credit with the customer’s express approval
— A full refund using the original payment method
Product images are provided for reference purposes. Minor differences in color, texture, or finish may occur due to photographic lighting, manufacturing characteristics, or the configuration of the customer’s screen.
Minor differences of this nature will not be considered defects. However, this provision does not apply when the product received differs substantially from the description, model, color, measurements, quality, or other essential characteristics presented on the Site.
2pinkb works with premium materials and carefully supervised production processes. If you identify an inconsistency, defect, or error in the product received, please follow the process described in Section 6 of this document.
All prices published on the Site are expressed in Mexican pesos (MXN) and include Value Added Tax (VAT), in accordance with applicable Mexican law.
Shipping within the Mexican Republic is included in the price of the products, unless a different condition is clearly communicated to the customer before the purchase is confirmed.
2pinkb reserves the right to update its prices at any time. The price applicable to an order will be the price displayed on the Site when the customer confirms the purchase.
Price changes will not affect orders that have already been confirmed and paid.
If the Site displays an evident pricing, typographical, or technical error, 2pinkb will notify the customer before dispatching the order. The customer may choose to confirm the purchase at the correct price or cancel the order and receive a full refund.
We currently accept the following payment methods:
— Credit card: Visa, Mastercard, and American Express
— Debit card
All payments are processed through secure third-party payment platforms that use appropriate security measures, including SSL encryption.
2pinkb does not store full bank card numbers or card security codes on its servers.
Payment approval is subject to authorization by the customer’s bank or payment service provider. If a payment is declined, the customer should contact the relevant financial institution.
2pinkb is not responsible for fees or charges independently imposed by the customer’s bank or card issuer, unless such charges result directly from an error attributable to 2pinkb.
Once payment has been confirmed, the order will generally be prepared and dispatched within one to two business days.
The estimated transit period begins when the package is collected by the corresponding shipping carrier.
Orders placed on weekends, public holidays, or outside regular processing hours will begin processing on the following business day.
The preparation period may be extended due to high-demand periods, product customization, inventory verification, force majeure, or other exceptional circumstances. If a material delay occurs before dispatch, 2pinkb will notify the customer through the available contact information.
2pinkb ships throughout the Mexican Republic.
Shipping is included in the price of the products, unless a different condition is clearly disclosed to the customer before the purchase is confirmed.
The customer is responsible for providing complete and accurate shipping information. Additional costs caused by an incorrect or incomplete address may be charged to the customer when the error is attributable to them and after the applicable cost has been communicated.
Shipments are managed through different logistics carriers depending on the delivery area, package characteristics, and service availability. Transit times may therefore vary.
Once the package has been collected by the carrier, 2pinkb will send the customer the corresponding tracking number using the email address or contact information provided with the order.
Delivery dates displayed on the Site or communicated after dispatch are estimates and may be affected by the carrier’s operations, weather conditions, high-demand periods, restricted-access areas, or circumstances beyond the reasonable control of 2pinkb.
We work with specialized logistics operators to help ensure that your order arrives in the best possible condition.
If a package is delayed, lost, damaged, or affected by another incident during transit, please contact 2pinkb as soon as possible. Our team will assist you throughout the tracking and claims process with the corresponding carrier.
When an incident attributable to the shipping process prevents delivery or materially damages the product, 2pinkb will provide the replacement, refund, or other solution that applies under these Terms and applicable law.
Nothing in this section limits the rights available to the customer under the Federal Consumer Protection Law.
Except in the cases described in these Terms or established by applicable law, 2pinkb does not offer discretionary returns solely because of a change of mind, incorrect size selection, or personal aesthetic preference.
We recommend carefully reviewing all measurements, descriptions, colors, and specifications before completing your purchase. If you have questions about a product, our team will be happy to assist you before you place your order.
This general policy does not limit the customer’s right to request a return, replacement, refund, or other remedy when:
— The product received is different from the product ordered
— The product has a manufacturing or material defect
— The product was damaged during transit
— The product does not correspond substantially to the characteristics offered on the Site
— 2pinkb has authorized the return in writing
— A right of revocation or another consumer right applies under Mexican law
Where the statutory right of revocation applies, the customer may revoke their consent within five business days following delivery of the product or execution of the applicable agreement, whichever occurs later.
To exercise this right, the customer must notify 2pinkb through a reliable means and return the product in substantially the same condition in which it was received. Return shipping and insurance costs may be borne by the customer where permitted by applicable law.
If you receive a product different from the one ordered, including an incorrect reference, color, size, or model, please notify us as soon as possible.
We recommend reporting the incident within the first 48 calendar hours after receiving the package so that it can be documented and resolved more quickly. This recommendation does not limit any longer claim period or consumer right established by applicable law.
To initiate the process:
— Send an email to info@2pinkb.com with the subject line: Wrong Product – Order Number
— Attach clear photographs of the product received, its labels, and the original packaging
— Include your order number and the details of the product originally ordered
— Keep the product and its packaging until you receive instructions from 2pinkb
Once the incident has been validated, 2pinkb will provide a prepaid return shipping label or other appropriate collection instructions.
The customer may choose the replacement of the product, a refund, or another remedy available under applicable law, subject to the circumstances of the case.
Except when the return concerns a defect, transit damage, or another circumstance that reasonably affects the product’s condition, the returned item must be:
— Unused, except for the reasonable inspection necessary to verify its characteristics
— Free from damage attributable to the customer or their dog
— Returned with its original accessories and components
— Returned in its original packaging whenever reasonably possible
Opening the packaging solely to inspect the product will not automatically invalidate a return when a legal right of return or revocation applies.
The customer should package the product carefully to prevent additional damage during return transit.
Subject to the mandatory rights established by applicable law, returns may be denied in the following circumstances:
— Products showing clear signs of use beyond what is reasonably necessary to inspect them
— Products damaged by improper handling, misuse, biting, pulling, exposure to liquids, heat, chemicals, or other external causes attributable to the customer
— Products that have been altered, customized, repaired, or modified by the customer or a third party
— Products returned incomplete or without essential components, when the missing components are attributable to the customer
— Requests submitted after the applicable contractual or legal period has expired
These exclusions will not apply when the damage, defect, nonconformity, or error is attributable to 2pinkb, its suppliers, or the shipping process.
At this time, 2pinkb does not offer discretionary product exchanges based solely on a change of preference, color, model, or size selected by the customer.
This does not affect the customer’s right to request a replacement when:
— The wrong product was delivered
— The product has a manufacturing or material defect
— The product was damaged during transit
— The product does not substantially match the description or specifications presented on the Site
— Replacement is required under applicable consumer protection law
If a replacement is approved and the same product is unavailable, the customer may choose another product of equivalent value, pay the difference for a higher-priced product, accept store credit, or request the corresponding refund.
No replacement with a different product or store credit will be issued without the customer’s express approval.
Refunds may apply in the following circumstances:
— The customer cancels the order before the package has been collected by the carrier
— The customer validly exercises a statutory right of revocation
— The product ordered is unavailable after payment has been confirmed
— The customer receives the wrong product and chooses a refund instead of replacement
— The product has a confirmed manufacturing or material defect
— The product is materially different from the characteristics offered on the Site
— The package is lost or materially damaged during transit
— 2pinkb is unable to fulfill an essential part of the confirmed order
— A refund is otherwise required under applicable law
When a refund is approved, it will generally be processed within 10 business days using the same payment method used for the original purchase.
The customer may expressly agree to receive the refund through a different legally permitted method.
Banking and payment processing times may vary after 2pinkb issues the refund and are controlled by the customer’s bank, card issuer, or payment service provider.
Shipping charges paid by the customer, if any, will be refunded when required by applicable law or when the return results from an error, defect, nonconformity, or breach attributable to 2pinkb.
Nothing in this section limits any reimbursement, compensation, or statutory bonus to which the customer may be entitled under the Federal Consumer Protection Law.
All 2pinkb products are made with high-quality materials and are inspected before dispatch.
2pinkb provides a warranty against manufacturing and material defects for a period of 90 calendar days from the date on which the product is delivered to the customer.
This warranty covers defects directly attributable to:
— The manufacturing process
— The assembly of the product
— The materials used
— Components that fail under normal and appropriate use during the warranty period
The warranty does not cover:
— Natural wear resulting from ordinary use
— Damage caused by improper handling or use contrary to the product’s intended purpose
— Damage caused by biting, excessive pulling, cuts, abrasion, or contact with sharp objects
— Damage caused by exposure to liquids, chemicals, excessive heat, fire, or other external factors
— Loss of the product or any removable component
— Products altered, customized, repaired, or modified by the customer or a third party
To submit a warranty claim, follow the process described in Section 6.2 and include photographs or videos showing the reported defect.
2pinkb will evaluate each claim individually. If the defect is confirmed, the customer may receive, as applicable:
— Repair of the product, when appropriate and accepted by the customer
— Replacement with a new product
— A refund of the amount paid
— Any other remedy required under applicable law
The warranty will be fulfilled without additional cost to the customer when the defect is covered. This includes the reasonable shipping expenses necessary to return and replace the defective product.
This warranty is additional to, and does not replace or restrict, any rights granted to the customer under applicable consumer protection law.
2pinkb issues tax invoices (CFDI) at the customer’s request and in accordance with the tax requirements in force in Mexico.
To request an invoice, the customer must provide the information required under the applicable SAT rules, including:
— RFC
— Full name, business name, or legal name registered with the SAT
— Tax regime
— Postal code of the registered tax address
— Intended use of the CFDI
The invoice request may be sent to:
info@2pinkb.com
The customer is responsible for ensuring that the information provided is complete and matches the information registered with the SAT.
2pinkb will not require the customer to provide a Tax Status Certificate when the necessary invoicing information has otherwise been supplied correctly.
Invoices will be issued in Mexican pesos and within the periods permitted by applicable tax rules.
Customers are encouraged to submit their invoicing request promptly and, whenever possible, within the same calendar month in which the purchase was made. However, invoice requests will be handled in accordance with the deadlines and requirements established by current tax legislation and SAT rules.
2pinkb will not be responsible for errors resulting from incorrect or incomplete tax information provided by the customer. When legally and technically possible, 2pinkb will assist with the cancellation or correction of an invoice.
Personal information provided by the customer when registering, browsing, communicating with 2pinkb, or making purchases on the Site will be processed for purposes that may include:
— Managing and fulfilling orders
— Processing payments
— Coordinating shipping and delivery
— Providing customer service
— Managing returns, refunds, and warranties
— Preventing fraud and maintaining Site security
— Complying with legal and tax obligations
— Sending marketing communications when the customer has provided the applicable consent
2pinkb does not sell personal data.
Personal data may be communicated to ecommerce, payment, logistics, technology, analytics, advertising, customer service, accounting, legal, and other service providers when necessary for the purposes described in the applicable Privacy Policy and when permitted by law.
Marketing, advertising, analytics, personalization, and remarketing activities will be conducted subject to the consent and preference mechanisms described in the Privacy Policy, when applicable.
Personal data is processed in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable regulations.
For detailed information about how personal data is collected, used, protected, retained, and shared, as well as the rights available to data subjects and the mechanisms for exercising them, please review the complete Privacy Policy available in the corresponding section of www.2pinkb.com.
All content available on the Site—including logos, photographs, texts, illustrations, product designs, graphic elements, visual identity, color palette, brand names, trademarks, and other identifying elements—is owned by 2pinkb or used under the corresponding license, authorization, or legal right.
Such content is protected by applicable intellectual property, industrial property, copyright, trademark, and unfair competition laws in Mexico and, where applicable, other jurisdictions.
The reproduction, distribution, publication, modification, adaptation, sale, licensing, extraction, or commercial use of any element of the Site without prior written authorization from 2pinkb or the corresponding rights holder is strictly prohibited.
The customer may view and use the Site content solely for personal, noncommercial purposes related to browsing and purchasing 2pinkb products.
Nothing on the Site grants the customer any license or ownership right over the trademarks, designs, photographs, or other protected elements belonging to 2pinkb or third parties.
To the fullest extent permitted by applicable law, 2pinkb will not be responsible for damage resulting directly from:
— Use of a product contrary to its intended purpose or care instructions
— Improper handling, incorrect adjustment, or insufficient supervision
— Normal wear and tear
— Biting, pulling, cuts, exposure to liquids, chemicals, heat, fire, or other external factors
— Alterations or repairs performed by the customer or third parties
— Inaccurate information supplied by the customer, including shipping, billing, or contact information
Customers are responsible for selecting the appropriate product and size for their dog and for supervising its use.
No pet accessory is indestructible. Products should be inspected regularly and discontinued immediately if they show damage that could compromise their safe use.
2pinkb does not guarantee that access to the Site will be uninterrupted or completely free from technical errors. However, 2pinkb will take reasonable measures to maintain its availability, security, and proper functioning.
Nothing in these Terms and Conditions excludes or limits:
— Mandatory consumer rights
— Liability for damage directly attributable to 2pinkb
— Obligations arising from defective, incorrect, unsafe, or nonconforming products
— Liability that cannot legally be excluded or limited
— The customer’s right to seek a refund, replacement, compensation, statutory bonus, or other remedy available under applicable law
Any limitation included in this section will apply only to the extent permitted by Mexican law.
These Terms and Conditions are governed by the laws of the United Mexican States.
The customer and 2pinkb will first attempt to resolve any dispute through direct and good-faith communication using the contact information provided in Section 15.
The customer retains the right to submit a complaint, request conciliation, or pursue any applicable procedure before the Federal Consumer Protection Agency (PROFECO) or any other competent authority.
When a dispute must be resolved before a court, jurisdiction and venue will be determined in accordance with applicable Mexican law and the consumer rights that cannot legally be waived.
Nothing in this section requires the customer to waive any jurisdiction, procedure, remedy, or protection granted by mandatory consumer protection legislation.
For questions, clarifications, complaints, invoicing requests, returns, warranty claims, or other matters related to your purchases:
— Email: info@2pinkb.com
— Phone: +52 33 2391 8971
— Website: www.2pinkb.com
Our customer service team is available Monday through Friday, excluding public holidays.
We aim to respond to inquiries within one business day. Complex cases, including warranty evaluations, carrier investigations, payment reviews, or requests requiring additional documentation, may require additional time.
When contacting us, please include your full name, order number, and a clear description of your request so that we can assist you efficiently.
